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MUNCHIES - Save 15% off your order!
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Customer ServiceReturn / Refund Policy
Chef Roberts Inc. will be happy to replace any item(s) in the unlikely event that they become damaged or spoiled during transit, or to refund the full purchase price. Shipping/handling charges are not refundable. Refunds will be credited to the originating credit card.
To ensure customer satisfaction, the order should be inspected upon arrival.
Chef Roberts is not responsible for damage or loss as a result of shipments being returned to the freight location, or being undeliverable as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the delivery date. Unfortunately, we cannot assure proper handling and prompt receipt of packages once they have been picked up by the third party carrier (UPS, FedEx or USPS).
All sales are final.
If you have any questions regarding our return/refund policy, please e-mail us at [email protected]
Accepted Methods of Payment
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
We do not accept checks or money orders for Internet sales. Below is the info for returns.
Chef Roberts Inc
214 S Grand Ave
Santa Ana, CA 92701
Thanks for shopping at Matt’s Munchies.
If you are not entirely satisfied with your purchase, we're here to help.
If you have any questions on how to return your item to us, or request a refund please contact us.
TERMS AND CONDITIONS
Terms of Service
This website is operated by Chef Roberts Inc. Throughout the site, the terms “we”, “us” and “our” refer to Chef Roberts Inc. Chef Roberts Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on JVMS, LLC. We have a hosted online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Your purchase will appear as Chef Roberts Inc on your credit card statement.
For more detail, please review our Returns Policy.
SECTION 7 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 9 – PERSONAL INFORMATION
SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
SECTION 12 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 13 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
Chef Roberts Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting www.chefrobertsdirect.com, you are accepting the practices described in this Privacy Notice.
We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
If you have purchased from us or subscribed to one of our newsletters and have chosen to receive e-mail from us, we may occasionally update you via e-mail of special opportunities and promotions. We may also contact you if you have entered one of our contests or sweepstakes. If you choose not to receive updates when you enter a contest or sweepstakes, it will not affect your chances of winning.
To customize the information you wish to receive from us, or to let us know you do not wish to receive e-mail from us, simply notify us of your e-mail preferences. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third parties for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
If you have any questions regarding our privacy practices, please e-mail us at [email protected]
Our Policy is intended to provide you with the safest and most secure shopping experience possible.
All orders are processed and shipped within 48 hours (unless noted otherwise) Monday - Friday 8am - 4pm PST.
We use the following carriers to deliver our orders:
Our system does not send auto-tracking updates to our customers and their orders. If this is a feature that will be added, then we can leave the sentence as is. If it will not be added then we remove it entirely.
We have a Flat-rate ship promotion on our website that we will keep through our marketing efforts.
When items are out of stock or inventory is low we mark those product as Out-of-Stock on our website. We do not typically ship back-orders or out of stocks unless contacted directly by a customer
Sorry! This page is still under construction. Please try back again soon!
A message to our valued customers and supporters,
Matt’s Munchies are free of eggs, milk, nuts and soy. So we are embarrassed to find that we have egg on our face.
As a routine matter, we wanted to re-test our products, to make sure that variability in natural products and recipe tweaking was properly being reflected on our Nutrition Facts.
It now appears that the Nutrition Facts we have been relying upon, and which we printed on our packages, were not correct. Basically, our puree concentrate based products, such as the Mango and Apricot flavors, have almost twice the calorie and carbohydrate amounts we originally believed – essentially a package of these flavors are equal to two fruit servings, instead of one. This error stemmed from an incorrect inputting of the concentration of our puree concentrate base in the original calculations. This error did not carry over to products which are made with purees, such as Banana. All of our flavors are still less than 100 calories per package.
We have posted the corrected nutritional information on our website, with further updates to come shortly. Effective immediately, we have stopped shipping all Matt’s Munchies products and will not resume shipments until we are able to affix a corrective label to each package.
Any customer who purchased Munchies and who wishes to return the product for a full refund, we will honor your request.
All of us at Matt’s Munchies sincerely apologize for this error. Please know that this was an honest mistake, and it was never our intention to mislead anyone. We will continue to strive to make pure, delicious organic snacks.